Frequently Asked Questions

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15+ let zkušeností
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Frequently Asked Questions

General

What services do you provide?

We offer comprehensive digital services: accounting & taxes, web development & SEO, mobile apps, e-shops (Shoptet, Upgates), and IT infrastructure management. More at our services page.

Who are your services for?

Primarily for small and medium businesses (up to 50 employees), but we also help freelancers and larger projects.

Do you offer custom packages?

Yes! In addition to standard Start/Grow/Scale packages, we'll build a solution tailored exactly to your needs.

How does billing work?

We invoice monthly services at the beginning of each month. One-time projects according to milestones or upon completion. Standard invoice payment term is 14 days.

Accounting & Taxes

Can you handle transition from another accountant?

Yes, we ensure a smooth transition without data loss. We'll guide you through the entire handover process from your current accountant.

How often will we communicate?

Depends on the package. At least once a month (reporting), but usually more often when dealing with specific situations.

Will you represent us during a tax audit?

Of course. We'll be by your side throughout the entire audit and help prepare documentation.

Web, SEO & Analytics

How long does website development take?

Landing page about 1 week, corporate website 1-2 weeks, complex web application depending on scope and analysis.

Who writes the website content?

You can provide your own content, or we'll write it for you (SEO-optimized copywriting is included in Grow/Scale packages).

Can you guarantee first place in Google?

No one can guarantee specific rankings. However, we guarantee technically perfect SEO (Core Web Vitals 100/100), quality content, and transparent progress reporting.

Mobile Apps

Native or Flutter?

Flutter is faster and cheaper (single codebase for iOS and Android). We choose Native only when you need maximum performance or specific platform features.

Do you publish the app to the App Store?

Yes, we handle the entire release process including store graphics and description optimization (ASO).

E-shop

Shoptet or Upgates?

Shoptet = quick start, huge community, lots of plugins. Upgates = modern API-first platform, custom frontend, better performance. We'll advise according to your needs.

Can you migrate products from another platform?

Yes, we ensure transfer of products, categories, customers, and orders. Including old URL redirects (SEO).

IT & Network Management

What does an IT audit include?

We map hardware, software, network infrastructure, security, and propose optimizations and cost savings.

Do you operate as a 24/7 helpdesk?

Yes, ticketing system + phone/email. Response within 30 minutes, resolution according to SLA (depends on severity).

Didn't find an answer?

Get in touch, we'll be happy to answer any question.

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